Client Loyalty, Confidence At All Time High
Independent metrics on Client "Overall Satisfaction" rank Emplicity at 4.93 out of 5.00
The survey also shows Emplicity earning high marks in customer engagement, service, accountability and more.
Importance on Surveying
As a leading provider of outsourced human resources (HR) systems and services, Emplicity relies on feedback to continuously tailor itself to Clients' individual tastes and needs. By utilizing these leading indicators, we monitor what's working and what areas need improvement. The product: a hand-in-glove fit with our Clients.
Accountability to Clients
Matching their brand promise of "employee management made simple", Emplicity's service team stands behind their individual vital factors to ensure each Client's experience is positive. Communicating each Client issue through a proprietary system and ensuring resolution provides for Client trust.
Client Loyalty The independent survey's 11-question metric of "customer
engagement" measures
rational formulations of loyalty according to three key factors: overall
satisfaction, intent to repurchase, and intent to recommend. It also
adds eight measures of emotional attachment. |
